Manny Munoz

Manny Munoz

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Tipping Point: Why Americans Are Pushing Back Against Gratuity Norms

Dr. Lisa Cain is an Associate Professor of Hospitality Leadership and Marketing Management at FIU, she’s an expert on the hospitality workforce and organizational behavior *Follow the Chapin School on Twitter: @FIUHospitality (How Americans are rebelling against out of control ‘tipping culture’, impact of food ‘influencers’ on restaurant industry, etc)


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