Family and friends don't know what last photos or videos they'll find inside Alexa Duran's iPhone. They do know that the phone was with her the moment the pedestrian bridge at Florida International University came crashing down on top of her car on March 15th.... killing her instantly.
Mother Gina Duran says her 18-year-old daughter's cellphone survived the crash without so much as a scratch.
The family’s quest to live out their daughter’s last days and find closure in the wake of the teen’s death hasn’t come without major obstacles — specifically Alexa’s password, which was her thumbprint. According to the Miami Herald, Apple says it can't unlock the phone.
According to the company, Apple has no way to unlock phones because it doesn’t store pass codes, thumbprint or face recognition data.
With a court order, though, it can give the family access to her iCloud account.
Apple requires a court order, a death certificate and proof of them being trustee of Alexa’s estate — an exhausting process the Duran family is currently navigating.
The Duran's say Apple has been slow to help at this difficult time.