A video shows a Walt Disney World Resort monorail moving with open doors with passengers on board.
The passenger who recorded the video Saturday told WKMG News that she and her fellow passengers were traveling on Monorail Red to Epcot when the incident occurred.
The doors would not latch at the Transportation and Ticket Center, and maintenance workers allegedly spent about 10 minutes working on it before they were able to get it closed.
The guest said that as the train then left the station, the door popped back open.
“Everyone was very wide-eyed and holding very tightly to rails and seats,” the guest said in an email.
In the video, passengers are heard joking about the “no smoking” announcement as they traveled with the door halfway open.“Don’t smoke, it's dangerous!” one person jokes.“I could use one!” another says.
The woman said an attendant at the Epcot station immediately saw the door open and notified the train operator.
Several guests spoke to Disney cast members as they got off the train.“They scolded us for not using the emergency phone,” the rider said. “We weren’t aware it was there.”An announcement was made that the train would be returning to the yard and not to board it.
The monorail moves from 15 to 40 mph and covers a 14-miles span around the resort, according to the 2007 book "The Complete Guide to Walt Disney World."
The safety protocols on the train system were changed after a 2009 collision between two monorail trams killed a Disney employee.
The trains at Disney World have been in operation since 1989.